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The Launceston Chamber of Commerce will host a retailers' forum to discuss ways of improving the city's retail in coming weeks. Launceston Chamber of Commerce chief executive officer Neil Grose said the city needed a long-term plan. "We do need an overall parking strategy. We do need longer parking on the street in certain areas," he said. "We really have to think about Launceston in terms of five years, 10 years and 15 years into the future, because the face of retail is changing. "We have to be more about customer service, having great product range and having things that people can't get online." Mr Henty added that retail shops needed to look at the way they marketed themselves, and ensure they had a good online presence. "We see that 75 per cent of people are finding where they're going to shop or eat only online, so having a fantastic online presence and being on social media platforms is really important to drive visitation," Mr Henty said. Photo: Cloth owner Kate Gibson and manager Sarah Birchmore in their Launceston shop. The manager of clothes store Cloth in George Street has suggested introducing a #GeorgeStreetStyle social media hashtag.
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